Limited 30 day money back guarantee. You can initiate a return for most items within 30 days of the delivery date.
To initiate a return follow these instructions: 1. Contact Customer Service at 1-866- 843-1372 and request a return approval or use the refund feature at www.ElectricShaveClub.com PLEASE HAVE READY : A) The product information B) The reason for the return C) The date of the order D) The order number E) The full customer name on the order F) Customer address and phone number G) Knowledge of the original payment method—If the order was originally paid by credit card, you will need that credit card number along with the expiration date, & security code.
2. All returns are subject to inspection. Customers with approved returns will receive a “Return Authorization” number (RA#) and instructions on how to ship the product back. Return Authorization numbers will ensure that a return is processed. Any products returned without a Return Authorization number (RA#) will not be accepted and returned to sender. Merchandise must be returned within 30 days of the issuance of the Return Authorization number . After 30 days the Return Authorization number expires and they are non-renewable.
3. Unopened Merchandise: Unopened merchandise is merchandise that has not been removed from the manufacturer’s original packaging, and the factory seal is not broken. All Customer Service approved returns of unopened merchandise are subject to inspection before a refund is given. This may or may not be listed on the product page. All free gifts or bonus packs received due to the purchase of the item being returned must also be returned at the same time.
4. Opened Merchandise: Opened merchandise that is approved for a return by Customer Service must be returned in the original manufacturer’s packaging with Styrofoam/ cardboard/ plastic packing, warranty card, instruction manual, and all included accessories. All opened merchandise will be inspected for normal wear and tear. Electric Shave Club shavers are not intended for commercial use. This may or may not be indicated on the product page. All free gifts or bonus packs received due to the purchase of the item being returned must also be returned at the same time.
5. Shipping Damage: Please inspect your package when it arrives. Signatures on any delivery receipts are legal acceptance of the condition of the product. If you suspect damage and are unable to open the box at the time of delivery then it is best to indicate “possible concealed damage” on the receipt.
You must Contact Customer Service within 5 business days if you notice any damage. Please DO NOT USE THIS PRODUCT. Make sure to keep all the original packaging.
6. Factory Defects: You must contact Customer Service within 30 days of the delivery date if you believe any part of the merchandise is defective. It can then be determined if the problem is a manufacturer defect in material and workmanship.
7. Returns Due to Our Error:
You must contact Customer Service within 30 days of the delivery date if you believe that you received incorrect items received due to “our” error.
8. Shipping Charges: Original shipping charges are non-refundable unless the merchandise arrived damaged or factory defective. Any returns purchased originally with Free Shipping will have the outbound shipping fees deducted from the refund. Return shipping charges are the sole responsibility of the customer and are not reimbursable. All returns are subject to inspection before a refund is given.
9. Refunds: Returns inspected and approved by Customer Service for a refund will be credited via the original form of payment minus any shipping charges or restocking fees that may apply. The issuing credit card company determines when the credit will be reflected on your statement and the time can vary.
Information to give customer when they call to request a return………………
Give a repeat of what’s written above on the website.
Verify that the merchandise is in the original packaging with the Styrofoam/ cardboard/ plastic, warranty card, instruction manual, and all included accessories. Return in the original shipping box with any packing material also. All free gifts or bonus packs received due to the purchase of the item being returned must also be returned at the same time.
Write the Return Authorization # on the outside of the shipping box…RA#________. Any products returned without a Return Authorization number (RA#) will not be accepted and returned to sender. Merchandise must be returned within 30 days of the issuance of the Return Authorization number . After 30 days the Return Authorization number expires and they are non-renewable.
Return Shipping charges are the sole responsibility of the customer. Please provide the shipping date and a tracking # that is provided by a “traceable” ground shipping method. Return to address:
You will receive an email notification upon the completion of the return processing.